Bachelor's Degree or equivalent experience in a high-volume customer service environment.These duties may change as Lyric’s leadership identifies the need at any time. As the business evolves, so may this role.Assist seasonal staff and visitors with questions and directions (on- and off-site destinations).May be asked to assist with larger Audience Services related projects.Working knowledge of Tessitura and answering calls when not on site.Answer general front-of-house questions, ticketing inquiries, policy inquiries, validate parking vouchers, suggest hotel and dining recommendations, and inform patrons of other services we offer.Interact with patrons before each Lyric production through the first intermission.
The Concierge Representative is responsible for working with patrons to better their experience at Lyric by answering questions and engaging the audience with knowledge of our house, productions, and opera.
The Lyric Concierge Representative is a representative of the Audience Services department, interacting heavily with patrons during each scheduled production and special event, both at Lyric and off-site. This collaborative vision will deliver ever more exciting, thought-provoking and inclusive audience and community experiences – while increasing the gravitational pull of our art form, our company, and our city. Through artistic excellence coupled with innovative, relevant programming initiatives to connect with and grow new audiences engagement with communities to ignite creativity across Chicago and a modernized Opera House that is the setting for truly great experiences, Lyric is leading the advancement of opera. REPORTS TO: Sales Manager, Customer Service & Call Center
0 kommentar(er)
